Building and supporting websites since 2023
Most people who get in touch with Remedy have been through at least one web project that didn't go the way they hoped. A developer who was hard to reach after launch. A content management system the team was scared to touch. A website that looked fine at handover and started showing its problems six months later.
If that sounds familiar, you're not in a minority. Almost 70% of agency relationships in Australia end within twelve months. Most of those endings aren't dramatic. They're quiet disappointments that compound.
Meet our leadership team
Richard Reitzenstein
Technical build and infrastructure
Richard builds the websites and manages the infrastructure they run on. That means the code, the content management system, the hosting environment, the security configuration, and the ongoing maintenance that keeps everything working quietly in the background. He has been working in web and graphic design for more than two decades and holds a Bachelor of Arts in Design from Curtin University.
How Richard builds a website matters as much as what it looks like. A content management system built for the developer is usually one the client dreads logging into. Richard builds for the person who is going to be in there updating pages on a Tuesday morning, not for the person who built it.
Jessica Kaitse
Strategy, content and client relationships
Jess handles the thinking that shapes a project before anything gets built, and the relationships that carry it forward once it's live. That means understanding how an organisation works before drawing a single layout, writing and structuring content around how people search and read, and being the person clients call when they want to talk through something that isn't quite a support request.
She has worked in web design and digital strategy for 20 years, across agencies and corporate environments in Perth and remotely. She holds a Bachelor of Communications in Web Design and Multimedia from Edith Cowan University. She can explain a complex website problem to a board in a way that helps them make a decision, and translate a vague brief into a specific scope without making the client feel like they didn't know what they wanted.
What working with Remedy looks like over time
Remedy hosts and supports around 55 websites across Perth and Western Australia. Most of those relationships started with a single project. Some began with a school needing a rebuild before enrolment season. Some with an NFP that had outgrown its current platform. A few with organisations that had been burned before and needed to trust someone new.
What they share is that the relationship didn't end at launch. The team that scoped the project is still reachable. When staff change, someone is there to orient them. When something needs updating or something breaks or something needs explaining to a board, there is a person at the end of the message who knows the website.
“Richard and Jess effortlessly brought our school's vision to life. Their approachable demeanour and professional attitude made collaboration a breeze. The website they crafted is visually stunning, functional, and user-friendly. They were receptive to feedback and dedicated to delivering outstanding results on time and within budget.”– Court Grammar School
Working in Perth
Remedy works with organisations in Western Australia. Schools, not-for-profits, healthcare-adjacent organisations, service businesses, and government-adjacent bodies. These are organisations with boards and grant cycles and staff turnover and compliance requirements. The websites need to work for their specific audiences, not for a generic template.
Being local matters more than it might sound. It means knowing the WA procurement landscape, understanding how organisations here work and who makes the decisions, and being in the same time zone when something needs sorting.
A website you can explain to anyone, rely on quietly, and never have to apologise for.
Ask Us Anything
How do I know if Remedy is the right fit?
The organisations Remedy works best with tend to have a few things in common. They take their website seriously as infrastructure, not just decoration. They've usually had at least one experience that didn't go well and they want something structurally different, not just a better-looking outcome. They're looking for a relationship that lasts beyond the launch, not a one-off project. If that sounds like your situation, it's worth a conversation.
We've had a bad experience with a previous agency. How is this different?
The honest answer is that most bad agency experiences come from structural problems, not bad people. A proposal designed to win a signature rather than define a scope. A CMS built for the developer rather than the person editing it. A relationship that ended at handover because there was no plan for what came after. Remedy addresses all of those things deliberately, not as reassurances but as specifics: the proposal is the scope, the content management system is built around your team, and the same people are reachable after launch. Whether that's different enough is something a conversation will tell you.
Do you work with any organisation, or are you selective about who you take on?
Selective. Remedy works with schools, not-for-profits, healthcare-adjacent organisations, service businesses, and government-adjacent bodies, primarily in Western Australia. Organisations where the website matters to their credibility, their operations, or the people they serve. Remedy doesn't build e-commerce stores, isn't a general small business agency, and doesn't take on projects where the fit isn't there. If you're not sure whether you qualify, just ask.
Do you only work with organisations in Perth and WA?
Primarily, yes. Most of Remedy's clients are in Perth and across Western Australia, and that local knowledge matters for the sectors we work in. That said, the work is largely remote, and where the fit is right Remedy has worked with organisations outside WA. If you're not based in Perth, it's still worth reaching out.
Can we have a conversation before committing to anything?
Yes, and that's the expected first step. There's no pitch, no pressure, and no obligation to proceed. The first conversation is about understanding what you're working with and whether Remedy is the right fit. If it's not, that's worth knowing early too.
How long do most of your client relationships last?
Remedy currently hosts and supports around 55 websites, most of which started as a single project. Some of those relationships are now in their third or fourth year. The goal from day one is to still be the team when something breaks, when staff change, when the website needs refreshing. Not every client stays that long, but most do, and that's the relationship Remedy is built around.
Get in touch
If you want to understand whether Remedy is the right fit for your project, the best starting point is a conversation. No pitch, no pressure.
“We are incredibly grateful to Remedy Studio for bringing our new website to life. Richard and Jess took the time to genuinely understand our College’s values and community spirit, translating our vision into a well-crafted platform that feels authentic and engaging. Their ongoing training and support have empowered our team to confidently manage updates and changes while ensuring the site continues to reflect our integrity and be a valuable and easy-to navigate resource for our large College community.”
— Comet Bay College