We're not sure if we need a new website or just a refresh — how do we decide?
We can help you work that out. Sometimes a targeted refresh is the right move; other times the underlying technology means starting fresh is more cost-effective and less risky. We'll give you an honest assessment in our first conversation, no obligation.
What do you need from us to get started?
A short conversation to understand your organisation, access to your current site, and ideally 2-3 people nominated as your project team. We handle the heavy lifting — discovery, content frameworks, design, build, and training are all managed by us.
How long does an NFP website project take?
Most custom not-for-profit websites take 12–16 weeks from kickoff to launch. Complex multi-site or multi-program projects may take longer. The biggest variable is content preparation — we provide templates and guidance to keep this on track, and we work around grant timelines and board approval cycles.
Can our non-technical staff update content themselves?
Absolutely. Craft CMS is built for this. Your communications coordinator, admin team, or even trained volunteers can update news, events, service pages, and resources without any coding knowledge. We train your team before launch and retrain whenever people change roles.
What happens after launch?
We don't disappear. Your ongoing hosting and support plan includes security updates, CMS upgrades, performance monitoring, and priority support. When staff change, we retrain. Centrecare has been in a partnership with us for over five years — that's typical of how we work.
How do you handle WCAG accessibility requirements?
Every website we build meets WCAG 2.1 AA standards — the current benchmark under Australia's Disability Discrimination Act. This isn't an add-on; it's built into our design and development process from the start.
What is Craft CMS and why is it better for NFPs than WordPress?
Craft CMS is a professional content management system used by organisations that need reliability, security, and ease of use. Unlike WordPress, there are no plugin conflicts, no per-seat licensing fees, and no surprise costs. The platform has fewer than 100 known vulnerabilities compared to WordPress's 7,966+ in 2024, and sites built on Craft CMS last 5+ years without needing a rebuild.
Can the website integrate with our donation platform, CRM, or other tools?
Yes. For Trillion Trees, we unified donations, memberships, nursery sales, and corporate bookings into one platform. We regularly integrate with Stripe, PayPal, Salesforce, Mailchimp, Campaign Monitor, and most major NFP platforms.
How much does an NFP website cost?
We're transparent about investment from the first conversation. We'll confirm a ballpark after a short call, then provide a written scope you can share with your board or leadership team.
Do you offer NFP pricing?
Yes. All not-for-profit clients receive a discount, and we offer phased payment options to align with grant cycles and financial year budgets. Every project includes a detailed scope and fixed quote. no surprises.