If you've had a website built before, you know what usually happens after launch. The agency moves on. The developer who knew the CMS stops picking up. Updates slip. Nobody's quite sure who owns the SSL renewal, or whether the previous comms manager's login is still active somewhere.
That gap between a website that launched well and a website that's still working well twelve months later is where most agency relationships quietly fall apart.
With Remedy, that relationship doesn't end at launch. A website care plan means the same two people who built your website are still looking after it.
What a website care plan and maintenance service covers
We already know your website. We built it, we know what's in it, and we know what tends to need attention when enrolment opens or a fundraising campaign launches or a board paper goes to print. You don't need to brief us, we got you.
Here's what that looks like in practice.
- Your website stays online with 99.9% uptime monitoringWe monitor server health, performance, and security continuously. If something goes wrong, we know before you do. Uptime monitoring runs 24/7, with alerts that reach us directly no matter what time it is.
- Your data is protected with daily backupsDaily automated backups with off-site storage within Australia. If you need to roll back after an update gone wrong, or recover from an incident, there's a full working copy of your website ready to restore. You're not starting from scratch.
- Your website stays current and secureServer patches, security updates, firewall management, SSL certificates. Core CMS updates and plugin compatibility checks go through a staging environment before anything touches the live website. Nothing goes live without testing and approval.
- Someone picks up when you need helpDirect email support from the team who built your website, during business hours. No phone trees, no escalation process, no contractor who's never logged in to your CMS. You email us, we respond, same day for anything urgent. Staff access changes, technical troubleshooting, guidance on content updates, all included.
Why website maintenance from the people who built your website is different
Most care plans and maintenance services on the market are written for one platform or priced for agencies handling dozens of websites they've never seen. They assume a generic setup and generic problems.
Remedy's service works because the people looking after your website are the same people who built it. We know what's in your CMS, how your content is structured, what was custom and what's standard. When something changes or breaks, we're not starting from a blank slate.
Which websites qualify for a care plan
We limit website maintenance to websites we've built. That's a deliberate choice, it's how we keep the quality of care high and avoid the situation where we're half-guessing what's under the bonnet of someone else's build.
If we built your website, we know exactly what's in it. We know your hosting environment, your CMS version, what's custom and what's standard. That's what makes the service worth having. Schools find care plans particularly useful when the content coordinator who managed the website moves on and access needs updating, or when nobody's quite sure whether the plugins are still current. Not-for-profits with donor-facing pages and grant reporting requirements find the security and backup documentation worth having on record.
Any organisation that treats its website as infrastructure rather than a brochure.
What's included in a website care plan
- Managed VPS hosting on Australian servers (Sydney data centre)
- 99.9% uptime monitoring with proactive alerts
- Daily automated backups with point-in-time restore capability
- Server security patching, firewall management, malware protection
- SSL certificate management and renewal
- Full CMS commercial licence (no separate renewals needed)
- CMS core updates and plugin compatibility monitoring
- Staging environment for safe testing before deployment
- CDN integration for faster page delivery
- Direct support from the team who built your website
- All backup storage within Australia
- No offshore access, no data transfers overseas
What's not included: New features, additional development work, major content changes, and custom integrations are separate project work. We'll always be clear about what falls outside scope before anything is touched.
What ongoing website maintenance makes possible
A website that's actively maintained does more than stay online. It stays trustworthy. Staff can log in and update content without worrying something will break. New team members can be onboarded without hunting down credentials. When something changes, a form, a process, a compliance requirement, there's someone to call who already knows the context.
For schools, that might mean a smooth transition when the communications coordinator changes over. For not-for-profits, it might mean being able to point a grant acquittal to a website that demonstrably reflects the organisation's current work.
The relationship doesn't end when the website launches. That's the part that makes everything else possible.
What does a website care plan include?
Hosting, monitoring, backups, security management, CMS updates, and direct support from the team who built your website. What it doesn't include is new development work or major content changes, those are separate conversations, and we're always upfront about where the line is.
What's the difference between a care plan and website maintenance?
The terms mean the same thing to most people, and that's fine. A care plan covers both the ongoing work that keeps your website running well and the support when something goes wrong. There's no separate arrangement for maintenance, it's all part of the same service.
Do I need a website care plan if my website doesn't change much?
A quiet website still needs security patches, SSL renewals, and monitoring. The risk isn't usually the content, it's the infrastructure underneath it. A website that hasn't changed in two years still needs someone checking it hasn't been compromised, that plugins are compatible with the current CMS version, and that backups are running.
What happens if something breaks?
You email us. We respond. For anything urgent, same day. We'll tell you what happened, what we've done, and what to expect next. No tickets, no case numbers, no waiting for the right department.
How much does website maintenance cost in Perth?
Pricing depends on the scope of your website and what's running under it. Get in touch and we'll put together what makes sense for your specific setup.
Can I get a care plan for a website not built by Remedy?
Not as a standard arrangement. Our plans cover websites we built, because that's how we can be confident in what we're maintaining. If your website was built by another agency and you're looking for ongoing support, get in touch and we can talk through what a website assessment would look like first.
Can I cancel?
Yes. Plans are month-to-month. If you need to move on, we give you notice of what's needed, and you leave with full access to your hosting account, domain registrar, and all your files. You own everything.
Like to find out more?
If you want to talk through what a care plan looks like for your website specifically, send us a message. We'll let you know what's involved and what it covers for your setup.
Start with a conversation.
If you're planning a website rebuild or preparing for future growth, we'll help you map the next stage with clarity and confidence. It starts with a conversation about where your organisation is heading and how your website can keep up.