Remedy Website Management
Managed hosting plus monitoring, backups, security, updates, staging, and direct support from the team who built your website.
INFRASTRUCTURE
Managed VPS infrastructure
MONITORING
Yes, with proactive alerts
BACKUPS
Daily backups, point-in-time restores, off-site storage
SECURITY
Patching, firewall, malware monitoring, brute force protection
UPDATES
CMS core updates (where current), staging checks before deployment
SUPPORT
Direct phone and email support, troubleshooting and guidance included
Backups and Recovery
Daily backups run automatically. Restores roll the website back to a known-good point (files + database), approved by the nominated school contact.
Backup and restore overview
| TOPIC | WHAT TO EXPECT |
|---|---|
| Schedule | Daily automated backups |
| Retention | Rolling history for practical recovery |
| Restore type | Full site or database where appropriate |
| Approval | Confirmed with nominated contact |
| Post-checks | Key pages, forms, errors, performance signals |
Security and Access Control
What Remedy handles
Server patching, monitoring, firewall management, brute force protection, CMS security releases (where supported).
What the school owns
Account decisions, password policy, staff change notifications, internal approvals.
Responsibilities
| AREA | REMEDY | SCHOOL |
|---|---|---|
| Server patching | Included | — |
| CMS security updates | Included | — |
| Monitoring and alerts | Included | — |
| User account policy | Setup guidance | Owns internal policy |
| Staff access changes | Actioned on request | Notifies promptly |
Updates, Staging, and Releases
Updates are handled in a controlled sequence using staging: review, apply, validate key functions, deploy, confirm logs and performance.
Included update approach
- Security releases prioritised
- Staging checks before deployment
- Validation of forms, navigation, key templates
Handover and Support Scope
What you receive at launch
- Handover summary + key links
- Named accounts + role setup
- Documentation + content standards
- Training session + recordings
- Escalation path for urgent issues
- Link to this IT overview for approvals
Included vs project work
| CATEGORY | INCLUDED | PROJECT |
|---|---|---|
| Hosting + monitoring | Yes | — |
| Server maintenance | Yes | — |
| CMS updates | Yes | — |
| Staff access changes | Yes | — |
| New templates/features | — | Yes |
| Large migrations | — | Yes |
Managed hosting
Backups & recovery
Security overview
Handover scope
Talk to Remedy
View school work
Managed hosting
Backups & recovery
Security overview
Handover scope
Talk to Remedy
View school work